Get in Touch With Us
Whether you have spotted something that needs correcting, want to ask about how we assess casinos not on GamStop, or would like to suggest a topic for us to cover, this page explains how to reach Non Gamstop Casinos and what happens after you do.
How to Reach Our Team
Email is the most reliable way to contact us. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected] and, where possible, tell us straight away what your message relates to — a specific casino, a bonus term, a factual query, or something else. This helps us route it to the right person and reply faster.
What We Can Help With
Non Gamstop Casinos publishes research-based reviews and guides covering online casinos operating outside the GAMSTOP self-exclusion scheme, including how their bonuses, wagering requirements, payments and games work. Here is what we typically hear from readers:
- Questions about a specific casino — If you want more detail on how a welcome offer works, what payment methods are supported, or how withdrawal times compare, ask us and we will point you to the relevant information, including our guide to the best non GamStop casinos.
- Corrections and updates — Casino terms, bonus offers, licensing details and payment options change regularly. If something on the site looks outdated or inaccurate, tell us and we will check it against current sources.
- Content suggestions — If there is a topic around wagering requirements, deposit methods, live dealer games or sports betting you would like us to cover in more depth, we welcome the idea.
- Accuracy or transparency concerns — We disclose where the site may earn commission from casino partners, and we are happy to clarify how that works or how it affects our editorial approach.
- Safer gambling queries — If you or someone you know is struggling with gambling, or wants to understand tools like deposit limits, self-exclusion or GAMSTOP, mention this in your message and we will direct you to appropriate support.
Commercial Disclosure
Non Gamstop Casinos may earn commission when readers sign up to casinos featured on the site. This does not influence how casinos are ranked or reviewed — our ratings reflect independent research into bonus terms, payment options, game selection and licensing information, not advertising spend.
What Happens After You Send a Message
Every message is reviewed by a real member of our editorial team, not an automated system. Once we understand your query, we will either answer directly, point you to the relevant page, or investigate further if you have flagged something that needs checking.
We aim to respond within two working days. During busier periods this can take slightly longer, but we do follow up on everything we receive, including corrections that lead us to update published content.
If You Need Support Beyond This Site
We are a review and information publisher, not a gambling operator, and we cannot access, manage or resolve issues with any individual casino account, deposit or withdrawal. If you have a dispute with a casino, the operator's own customer support and complaints procedure is the first point of contact.
For wider concerns about gambling harm, organisations such as GamCare offer free, confidential advice and support in the UK, independent of any casino or comparison site. If your message touches on this, let us know and we can point you toward that guidance rather than trying to resolve it ourselves.
Before You Get in Touch
A few pointers help us help you faster:
- Name the casino or page your query relates to, if applicable.
- Include any relevant detail, such as a bonus term or payment method you are asking about.
- Let us know if your message is time-sensitive, though we cannot guarantee faster than our usual response window.
- Avoid sending account passwords, card details or other sensitive information by email.
We appreciate readers taking the time to write in, whether it is a quick question or detailed feedback on our research. It genuinely shapes how we cover casinos not on GamStop going forward.